Kocheras Home Privacy Policy

Applies to Kocheras Home. For companies there is the Business privacy policy, which includes the data processing contract.

Last updated: 18 August 2026 Data controller: The Kilite SL, tax ID B66873118 (EU VAT number ESB66873118), registered at C/ Modolell 29B, 08021 Barcelona, Spain. Contact: hello@kocheras.app.

What we store and why

We do not store ID card or driving licence numbers, nor any photo of the document.

Of the licence we keep three things and no more: that you declare it is valid, its class — B, C, A2 — because that is what decides which vehicles you may drive, and its expiry date if you choose to give it to us, which is only used to remind you before it arrives. Leave it blank and it is not stored.

Kocheras does not check that you hold a licence, nor monitor that it stays valid. Driving on an expired licence is the driver's responsibility, not ours.

There is no real-time tracking. Location is recorded only at the moment a vehicle is returned, and is visible to people with access to that car.

Legal basis

• Performance of a contract: the data needed for the app to work.
• Consent: phone, photos, location and marketing messages. You can withdraw it.
• Legitimate interest: fraud prevention and service security.
• Legal obligation: retaining information where the law requires it.

Who can see your data

• People you share a vehicle with see your name, photo, rating, your bookings for that car and, if you provided it, your phone number.
• The vehicle owner also sees whether your identity is verified and your licence declaration (which classes you say you hold) — never the documents themselves. The licence is not verified: it's your own declaration.
• Kocheras administration can see the data needed to provide support and resolve issues. It never sees identity documents. Any change it makes is logged under its own name in your account's activity log, where you can see it.
• No one else. We do not sell or share your data for advertising.

The Help assistant

Inside Help there is an assistant that answers questions. To answer you it reads your account data: your bookings, your vehicles and, if you have permission to see them, the expenses. It does so with your own permissions: what you can't see in the app, the assistant can't see either.

Three things worth knowing:

• The assistant does nothing on its own. It can suggest things — booking a car, logging an expense, cancelling a booking — but nothing happens until you confirm it, and it is done with your permissions, just as if you did it yourself.
• Your question and that data are sent to the model provider listed below, to generate the answer. They are not used to train any model: that is in the contract.
• Nobody on your account sees the conversation. Not the owner, not whoever manages it. Only you and, if needed to resolve an issue, our support team.

If you'd rather not use it, don't: the help articles are complete and go nowhere.

The reports and campaign emails

If you request a report or leave your details in a form on the website, we store your first name, surname, email and whether you want it for home or for a fleet, for one purpose only: to send you the report and, if you agree, the odd email about Kocheras. There is no profiling or third-party advertising, and we do not sell or share this data.

The legal basis is your consent, given when you tick the form's box. You can unsubscribe from any email we send, or by writing to hello@kocheras.app. We keep the data until you unsubscribe; if there is no contact for 18 months, we delete it.

The form is handled by Netlify Forms and each submission reaches us by email at hello@kocheras.app. Netlify Forms processes this data in the USA under standard contractual clauses (see the table below).

Processors

There is a data processing agreement with all of them. None of them uses your data to train models, for advertising or for anything of their own.

How long

For as long as your account is active. When you delete it, we remove your personal data. A vehicle's history may be kept anonymised so the owner retains their mileage and expense records.

Conversations with the assistant — what you ask, what it answers and what it suggested you do — are kept for 18 months and then delete themselves. They are there so we can check what happened if you raise a complaint.

Guest loans

If someone lends you a car without you having a Kocheras account, we keep your name and email only to record who had the vehicle and so you can complete the return from the link. You don't need to create an account.

This data is automatically deleted after 18 months from the loan if you don't create an account. If you want it deleted sooner, write to us at hello@kocheras.app. The loan record may be kept in anonymised form as proof of the vehicle's use.

Your rights

You can access, correct, delete, restrict or object to processing, and take your data with you. In the app: Profile → Terms and privacy → Your data. Or write to hello@kocheras.app.

If you believe we haven't handled your request properly, you can complain to the Spanish Data Protection Agency (aepd.es).

Minors

Kocheras is for adults. If we identify an account belonging to a minor, we will delete it.